Hikvision — DS-7600 / DS-7700 / DS-9600 NVR Series
CCTV / NVR · Tap each step to mark complete
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Pre-Installation Checks
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Confirm NVR location — rack mount or wall mount, 50mm minimum clearance on all sides for ventilation
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Verify NVR channel count matches number of cameras being installed
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If using external PoE switch: confirm minimum 30W per PoE port for PTZ cameras, 15W for fixed
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Test all CAT6 runs with cable tester — max 90m per run, confirm no open pairs or crossed conductors
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Check power supply at NVR location — 240V GPO within 1m, or UPS outlet if backup power required
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Confirm IP addressing plan — default NVR IP is 192.168.1.64; cameras will auto-assign via NVR DHCP
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Verify HDD(s) are installed — open NVR and seat drives firmly before powering on
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Initial Setup
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Connect monitor via HDMI or VGA — first boot configuration requires local display
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Power on NVR — allow 90 seconds for full boot
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Run Startup Wizard — set admin password (record it; cannot be recovered without factory reset)
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Set date and time — select correct timezone for the state
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Enable NTP time sync: Maintenance → NTP → server: pool.ntp.org
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Set NVR to static IP address: System → Network → TCP/IP → change to static, set IP outside DHCP range
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Initialise hard drives: Storage → HDD Management → select drive(s) → Initialise — this erases all existing data
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Set recording schedule: Storage → Schedule → configure each channel (continuous or motion-triggered)
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Camera Addition & Configuration
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Add cameras: Camera → IP Camera → one-touch adding (auto-discovers PoE and network cameras)
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Confirm all cameras appear in channel list with correct IP address and Online status
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Change default camera passwords immediately — default is admin/12345 on older firmware
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Adjust each camera angle — use live view on monitor, physically aim dome/bullet to cover intended zone
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Set image settings per camera: adjust brightness, contrast, and WDR for each location (indoor vs outdoor)
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Configure motion detection zones if using motion-triggered recording — draw zones around key areas
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Enable smart features if scoped: VCA → Line Crossing or Intrusion Detection (requires supported camera model)
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Review recorded image quality — verify night vision / IR range is adequate for camera placement
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Remote Access Setup
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Enable Hik-Connect P2P: System → Network → Advanced → Hik-Connect → Enable
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Note the device verification code — printed on label on top or side of NVR
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Download Hik-Connect app on customer's phone (iOS App Store or Google Play)
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Add device in app: scan QR code on NVR label, or enter serial number + verification code manually
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Test remote viewing on customer's phone — test on WiFi first, then switch to mobile data to confirm P2P works
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If direct IP access required: set up port forwarding on customer's router — ports 8000 (data), 554 (RTSP), 80 (web)
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Testing & Handover
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Trigger test recording on each camera — wave in front of camera, confirm motion event appears in event log
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Test playback: Storage → Playback → confirm all cameras have footage from the last hour
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Note estimated storage duration on NVR status screen — advise customer (typically 7–30 days depending on HDD and camera count)
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Test remote access one final time with customer present on their phone
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Walk customer through Hik-Connect app: live view, playback scrubber, and how to enable notifications
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Record all passwords in writing — provide copy to customer, retain copy in your commissioning file
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Photograph completed NVR installation (rack position or wall mount, cabling tidy)
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Photograph each camera in final position showing coverage angle
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Provide customer with hand-drawn or printed site plan showing camera locations and coverage zones
⚠ Error Codes & Fault Fixes
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No Image / Black Screen
Camera offline or not detected by NVR
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→ Check PoE power at port (test with PoE tester), ping camera IP from NVR, test cable with tester
Network Disconnected
Camera has lost connection to NVR
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→ Check PoE switch port status, cable continuity, restart camera from NVR: Camera → IP Camera → reboot
HDD Error / HDD Full
Hard drive not initialised, full, or failed
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→ Storage → HDD Management → check S.M.A.R.T. status; initialise if new drive; replace if S.M.A.R.T. error reported
IP Conflict
Two devices sharing the same IP address on the network
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→ Assign static IPs to cameras outside DHCP range, or set NVR to manage camera IPs via its built-in DHCP
Login Failed / Locked
Incorrect admin password — account may be temporarily locked
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→ Wait 30 minutes for lockout to clear. If password unknown, factory reset: hold reset button 10 seconds — all config is lost
Hik-Connect Offline
P2P cloud connection failed — remote access not working
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→ Check internet on customer's network, confirm Hik-Connect is enabled in NVR settings, check if port 8000 is blocked by ISP firewall
Video Loss
Camera connected but no signal — cable or camera fault
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→ Check camera power (PoE light on switch), reseat cable at camera end, test cable, swap PoE port to isolate fault