Yellow and Black Electrical Pty Ltd (ACN 669852635) as trustee for the Gauci Family Trust, trading as Mysparkiepal ("Mysparkiepal", "we", "us") respects your privacy. This Privacy Policy explains what personal information we collect when you use Mysparkiepal (the "App"), how we use it, who we share it with, and your rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles ("APPs").
We collect personal information in the following ways:
Information you give us directly
• Email address (for sign-in via one-time code)
• Name (optional, for personalisation and certificates)
• Business name and electrical licence number (optional, for CES forms and reports)
• Licence Wallet records — licence type, number, state, expiry, and photos of your licence cards (optional, for the wallet and renewal reminders)
• State / territory and trade focus (for tailoring compliance answers)
• Phone number (optional — and, only if you tick the box at signup, consent to occasional marketing SMS; we record what you agreed to and when)
• Photos, plans, and documents you upload to jobs or for audit
• Meeting and voice recordings you choose to record, and their transcripts
• Job records you create — which may include your customers' names, addresses, and phone numbers (see "Your customers' information" below)
• Job descriptions, materials queries, and chat messages with the AI
• Messages in job and crew chats with your team
• Posts and replies in the Community Hub
Information we collect automatically
• Approximate location (when you use the nearest-wholesaler feature, and only with your permission)
• Feature usage counts (for tier metering and quality improvement)
• Device type and OS version (for compatibility diagnostics)
• IP address (logged at request level for security)
Information from third parties
• For in-app subscriptions, the store you bought through — the Apple App Store or Google Play — and RevenueCat send us your subscription status (we never see your card details).
• For any business/web-billed plans, Stripe sends us subscription status and the last 4 card digits (we never see full card numbers).
Your customers' information
When you store a job, quote, certificate, or meeting, you may include personal information about YOUR customers (names, site addresses, phone numbers). You're responsible for having the right to record that information and for handling it in line with your own privacy obligations. We process it only to provide the App's features to you, and we don't use it for marketing. Deleting your account removes your jobs and the customer details stored on them. It does not reach everything: some records that carry your customers' details — Fault Finder threads, sign-on and sign-off records, saved documents and registers, and a Community Hub post's contact details — are left behind by the automatic step. Clause 6 groups what is left behind by what it is, and clause 8 is how you ask us to remove it.
We use the information we collect to:
• provide and personalise the App's features (state-aware answers, tailored materials);
• run AI-assisted features (we send your query, photo, or job description to our AI providers — see clause 4);
• meter usage against your subscription tier;
• process subscription payments via Stripe;
• send transactional emails (sign-in codes, receipts, important account notices);
• send occasional SMS about deals and offers ONLY if you gave explicit consent at signup — opt out anytime by replying STOP or emailing us, and we stop immediately;
• diagnose issues, prevent abuse, and improve the App's accuracy over time;
• comply with our legal obligations.
We do not sell your personal information. Ever.
Moderation: when you report content or block a user, we store the report (including a snapshot of the reported content), who reported it, and the block relationship. We use this solely to review reports within 24 hours, remove content that breaks our rules, action repeat offenders, and keep blocked users' content hidden from you.
We use anonymised patterns from queries and audit feedback to improve Mysparkiepal's prompts and direct-lookup library. Anonymised here means this, and nothing more than that: we permanently sever the link between the record and your account, so the record is no longer attached to your user ID, your email, your name, your location or your business. We do not rewrite what the record says. The question you typed is kept in it word for word, so if you put a customer's name or address into a query, that text stays there — which is why we ask you not to type a customer's name, address or phone number into a question. Fields the App asks you to fill in are different — a Fault Finder site address, for instance, is a job record, and clause 6 sets out what happens to those. What we work from is the pattern across those unlinked records: "for queries about RCD protection, our audit AI was corrected X times in this way". Your identifiable photos, business data, and individual query history are NEVER used to train external AI models.
To deliver the App we share specific data with these processors. We have data-processing arrangements with each. They process data on our instructions and may not use it for their own purposes.
Meeting and voice recordings are transcribed on OUR OWN infrastructure (a local speech-to-text model) — your audio is not sent to any third-party transcription service.
Our AI providers (Google, Anthropic) process your queries, photos and audio solely to generate your result. Under their API terms, this data is NOT used to train their models and is NOT sold.
Other third parties who receive information — not processors
The companies below also receive information, but they are NOT acting on our instructions and are not our processors. Once information reaches them they handle it under their own privacy policy, not ours.
Separately from that button, your phone draws the job's map itself — with Apple's map component on an iPhone and Google's on an Android phone, because Google's is the only one Android offers. That component is covered by Apple's or Google's own privacy policy, not ours.
If you would rather not hand a destination to Google, choose Apple Maps on iOS, or don't use the Directions button — every address is also shown as text you can read or type in yourself.
Most of our infrastructure and your data are hosted on servers operated by the processors above, which are predominantly located in the United States. The other recipients named in clause 4 are elsewhere again — the United Kingdom, the British Virgin Islands, the UAE and Israel — and the same cross-border rules below apply to them. Your jobs, photos, plans and account data are stored on our application host (Railway) in a United States region; authentication is handled by Supabase. We may move primary data storage to an Australian region in future; this Policy will be updated if we do.
Sending personal information overseas is a "cross-border disclosure" under APP 8. Where we do this, we ensure either (a) the recipient is subject to enforceable privacy obligations substantially similar to the APPs, or (b) you've consented. By using the App you consent to this cross-border processing.
When you delete your account
Deleting your account permanently removes, from our live systems, your account and the data attached to it — your jobs and their photos, plans, notes and chat, your meetings and their recordings, your Licence Wallet entries, your profile and your query history — and we ask Supabase to remove your sign-in login. That cannot be undone.
It is deletion from our live systems. It is not a promise that every stored copy has vanished the same minute. Copies already written to the backups described above are not reached, and neither are the payment and tax records we are required by law to keep.
Some things you have saved are also not removed by that automatic step today. The rule is worth stating plainly, because everything below follows from it: the automatic step works from a fixed list of records, and the database removes the child records that hang off those — a job's photos, notes, checklist and scanned serials all go when the job itself goes. Anything outside that list, and outside those child records, stays until you ask us to remove it.
Below are the kinds of thing that stay, grouped by what they are. Each category here is one we have checked by running the deletion against a test account and looking at what was left, rather than by reading the code and writing down what we thought it missed. It describes the categories and names the main examples of each — it is not an inventory of every record and file we hold, and you should not read it as one:
One thing works the other way, and it belongs here because it is the single place we remove a record that is not yours. If you are the primary contact on a business in the App, deleting your account deletes that business as well — and the database removes what hangs off it, which includes the membership record of every other person in that business and any join codes for it. So a crew-mate who was a member of your business loses that membership when you delete your account, without being asked and without being told. Nothing else of theirs is touched: they keep their account, their jobs, their own business and their crew chats. There is no way in the App to hand the business to someone else first — the primary contact cannot be changed once the business is created — so if your crew needs the business to survive you, email us at admin@mysparkiepal.com before you delete your account.
Ask us under clause 8 and we will remove by hand anything of these kinds we can match to you — the records and files named above, and related records of the same kinds that are not named individually — and the backup copies with them. Records with no account key we cannot match to you, so we cannot remove them on request either — except a waitlist or partner sign-up, which we can find if you give us the email address you used.
We take reasonable steps to protect your personal information:
• all data in transit is encrypted via HTTPS / TLS;
• passwords aren't used (sign-in is by one-time email code);
• access to production systems is restricted to a small team and logged;
• secrets are stored in OS-level keychains, not in source code;
• we follow least-privilege principles for processor access.
No method of transmission or storage is 100% secure. If we ever experience a data breach that's likely to result in serious harm to you, we'll notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches scheme.
Under the APPs you have the right to:
• access the personal information we hold about you;
• correct it if it's wrong;
• request deletion (subject to legal retention obligations);
• complain about how we've handled it.
For access, correction, or deletion, email admin@mysparkiepal.com. We'll respond within 30 days.
One limit on the deletion right, stated plainly: a few records carry no link to any account at all — the shared cache of question text described in clause 6 is the main one — so we cannot locate them, attribute them to you, or delete them on request. That is not a retention rule and nothing is anonymised on a timetable: it applies to records that never carried an account key in the first place. Everything that does carry your account key, including your whole query history however old it is, goes when you delete your account.
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner:
• Web: oaic.gov.au
• Phone: 1300 363 992
Mysparkiepal is built for working sparkies and apprentices and is not directed at children under 16. We don't knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, contact us at admin@mysparkiepal.com and we'll delete it.
The Mysparkiepal mobile app uses on-device storage (AsyncStorage) to remember your sign-in session, theme, and toolbar layout. It does not use third-party advertising cookies, behavioural tracking pixels, or cross-app identifiers.
We may update this Privacy Policy. For material changes, we'll notify you in-app and by email at least 30 days before the change takes effect. The "last updated" date at the bottom shows when this version came into force.
For privacy questions, requests, or complaints:
Email: admin@mysparkiepal.com
Yellow and Black Electrical Pty Ltd (ACN 669852635) as trustee for the Gauci Family Trust, trading as Mysparkiepal
ABN: 39 616 044 587