These Subscription Terms apply to paid Mysparkiepal subscriptions. They form part of, and should be read together with, our Terms of Use and Privacy Policy.
Mysparkiepal offers the following plans. All prices are in Australian dollars and include GST:
We also offer one add-on, which you can buy on its own without changing your plan:
Storage Boost is a separate annual subscription bought through its own App Store subscription group. Buying it does not upgrade your plan, and cancelling a plan does not cancel it — you cancel Storage Boost separately, the same way you cancel a plan (clause 5). Note that $19.99 is the yearly price of Storage Boost and also the monthly price of Master; they are different products.
Current pricing and what's included in each plan are shown on the Subscription screen in the App. We may add, change, or retire plans on notice.
The free trial is offered on Tradie MONTHLY only, and runs for 3 days, for first-time subscribers. Tradie annual and every Master plan start billing immediately, with no trial. You won't be charged during the trial. You can cancel any time during the trial, but to avoid being charged you must cancel at least 24 hours before the trial ends, in your Apple ID subscription settings on iPhone and iPad, or Google Play → Subscriptions on Android. Otherwise the trial converts to a paid subscription and you'll be charged the recurring fee.
Recurring subscriptions automatically renew at the end of each billing period (monthly or annual, as selected) unless cancelled at least 24 hours before the end of the current period. The renewal fee is the then-current price of your plan.
For subscriptions purchased in the App: payment is charged to your Apple App Store or Google Play account at confirmation of purchase, your account is charged for renewal within 24 hours before the end of the current period, and you can manage or cancel the subscription any time in your App Store / Google Play account settings — deleting the App does not cancel it.
Subscriptions are billed in advance for the billing period you select. In-app subscriptions are billed by the store you bought through — Apple through your App Store account, or Google through your Google Play account (both managed via RevenueCat). We never see or store your full card details.
If a charge fails, the biller will retry over several days and you'll be notified. If payment still can't be collected, your subscription is downgraded to the free Apprentice tier until you update your payment method.
You cancel a subscription in your store's subscription settings — your Apple ID subscription settings on iPhone and iPad, or Google Play → Subscriptions on Android. Neither the App nor we can cancel it for you: the store owns the billing relationship (clause 10). If you can't find the setting, email admin@mysparkiepal.com and we'll point you to it. Cancelling stops the next renewal — your subscription stays active until the end of the period you've already paid for.
We do not provide partial refunds for the unused portion of a paid period, except where required by law (see clause 7 below).
We may change subscription pricing on notice. Where pricing increases:
• For monthly subscribers, we'll give you at least 30 days' notice by email before the new price applies.
• For annual subscribers, the new price applies at the next annual renewal.
You can cancel before the new price takes effect and won't be charged the higher amount.
We don't offer general "change of mind" refunds for subscription periods you've already paid for.
Where you have rights under the Australian Consumer Law that can't be excluded — for example, if the App has a major fault that we can't fix within a reasonable time — you may be entitled to a refund or to terminate the subscription. For refund requests, email admin@mysparkiepal.com with your account email, the date and reason.
Refunds processed via the App Store (Apple / Google) are handled by the respective store under its policies, not by Mysparkiepal directly.
You can upgrade any time — the new tier starts immediately and we charge you a pro-rated difference for the rest of the current period. Downgrades take effect at the end of the current period (you keep your higher-tier features until then).
We may terminate your subscription if you materially breach the Terms of Use, fail to pay, or use the App in a way that risks our infrastructure or other users. If we terminate other than for cause, we'll refund the unused portion of the current period on a pro-rata basis.
If you subscribed through Apple's App Store or Google Play, additional terms and the store's own subscription management rules apply. In particular, cancellation must be done through the store's subscription settings — we can't process those cancellations directly.
Questions about your subscription? Email admin@mysparkiepal.com.