We aim to respond within 1–2 business days (AEST).
Common questions
Signing in. Mysparkiepal uses a one-time code sent to your email — there's no password. Enter your email, then the code we send you. If the code doesn't arrive, check your spam folder and confirm you entered the right address.
Deleting your account. Go to Settings → Delete my account in the app. This permanently removes your account and associated data. You can also email us to request deletion.
Reporting a problem with an answer. Use the in-app Report a problem option on any result. It logs the issue directly to us so we can fix the root cause.
Billing. Mysparkiepal has a free tier, Apprentice, that you can stay on for as long as you like, and paid tiers that add the premium AI tools and a bigger monthly credit pool. Our Subscription Terms are where the plans, the prices, the free trial, auto-renewal, cancellation and refunds are set out in full — that page is the authoritative one, and where the same prices and free trial also appear on our pricing page or on the store listing, the Subscription Terms govern. Subscriptions bought in the app are billed by the store you bought through. On an iPhone or iPad that is your Apple ID — manage or cancel them in Settings → [your name] → Subscriptions. On an Android phone it is your Google Play account — manage or cancel them in Play Store → your profile → Payments & subscriptions → Subscriptions. Deleting the app does not cancel a subscription.
Accuracy. Mysparkiepal is a professional aid for licensed electricians. It does not replace your own judgement, a licensed inspection, or the current published Standards. Always verify against the relevant Standard and applicable regulations.